Tenix Pty Ltd ACN 000 305 304, its related bodies corporate and associates in the Tenix group of companies (called Tenix, we, us or our in this Privacy Policy) respect the privacy of personal information you may provide to us.
The way that Tenix manages your personal information is governed by the Privacy Act 1998 (Cth) (Privacy Act) and the National Privacy Principles (NPPs) established under the Privacy Act.
This Privacy Policy tells you how Tenix manages any personal information we may obtain about you so that you can be confident that any personal information you provide to us is treated in accordance with our legal obligations.
"Personal information" is any information or opinion, in any form, which identifies an individual or from which an individual's identity is apparent, or can be reasonably ascertained.
This may include, but is not limited to your name, postal address, email address, telephone numbers and personal financial information.
Specifically the Tenix Privacy Policy covers:
1. How is your personal information collected
2. Why do we collect your personal information
3. What kinds of information do we collect
4. How we use your personal information
5. Do we disclose your personal information
6. Direct marketing
7. How we secure your personal information
8. Can you access the personal information Tenix stores
9. Accessing Tenix via the internet
10. Links to other websites
11. Changes to the Privacy Policy
12. Contacting us if you have a complaint or a question
13. Our contact details
Please note that this Privacy Policy does not cover personal information collected or held by us about our employees and is to be read subject to any overriding provisions of law or contract.
Some of the websites accessible through the tenix.com website (Site) are not operated directly by Tenix. The Tenix Privacy Policy will not apply to these websites. Please refer to our Disclaimer for further information.
Where possible, Tenix always tries to collect personal information directly from you.
For example, when you complete and submit our online forms. Examples of online forms may include job applications, subscriptions to publications or emails to us. Information that is essential for us to complete your request is clearly identified by red asterisks in our online forms (*). You will be prompted when submitting a form if mandatory data has not been completed. All other information that we request is usually optional.
Often personal information is collected throughout the course of our relationship with you; for example, when you contact us about employment or our products and services.
We may also collect personal or other information from third parties you refer to us. If we do so, we will assume and you will ensure that you have made that third party aware of your referral and the purposes involved in the collection, use and disclosure of the relevant personal or other information.
Tenix collects your personal information to enable us to provide you with appropriate products and services as requested by you.
In particular, Tenix may collect your personal information to:
If you do not provide us with your personal information, it is generally not possible for us to provide you with the products or services you have requested, or take any of the above steps.
Where it is lawful and practical to do so, we may allow you to deal with us anonymously.
The types of information that we may collect from you include:
3.1 General statistical information
This type of information does not, of itself, identify individuals.
Like most organisations, Tenix tracks usage patterns of our Site on an anonymous aggregate basis. Each time you visit our Site our web server makes a record of your visit.
Specifically, our web server records your:
We use general, statistical information on an aggregate basis to analyse Site usage patterns, and to help us improve the content and visual layout of our Site. We may also use the information we collect to improve our Site.
3.2 Personal information
The types of personal information we may collect include:
correspondence between you and us.
We use your personal information to help us provide you with, and administer, the products and services you requested from us, and to otherwise service our relationship with you.
Tenix may also use your personal information to provide you with information you have requested or to assess an application form which you have submitted to us.
See also Part 6 "Direct marketing".
We may disclose your personal information to:
other parties which Tenix has advised you of at the time the relevant personal information is collected; and with your consent, express or implied, to others.
We may also use your personal information to provide you with information about our other products and services.
If you do not wish to receive this information, please contact Tenix using our contact details in Part 1712 "Our contact details".
If you have told us you no longer wish to receive marketing or promotional material from us, we will not send you any such material.
However, there may be times when the law requires us to provide certain product information to you (for example, product safety notices). We will continue to send you this information even though you have told us you do not wish to receive other types of information about our products.
If you change your mind in the future about receiving marketing or promotional material from us, please contact us using our contact details in Part 1712 "Our contact details".
Protecting the security of your personal information is important to Tenix.
To secure your personal information, Tenix takes reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
When Tenix no longer requires your personal information, we will take reasonable measures to destroy or delete the information from our systems in a secure manner. However, we may be required by law to retain certain information for specific period of time. Once this period of time has expired, we will take reasonable measures to destroy or permanently de-identify personal information when it is no longer required.
Data submitted to this Site may be transferred to internal Tenix sites and to companies within the Tenix Group to expedite our response to you.
Tenix reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, or to cooperate in any law enforcement investigation or to lessen a serious threat to a person's health or safety.
Tenix cannot guarantee the security of the Internet. Any information you transmit to us through the internet is done at your own risk.
You can ask for access to any of the personal information that we hold by contacting us at the contact details in Part 12 "Our contact details" below.
We may charge you a fee for providing you with access to your personal information.
Under certain circumstances in the NPPs, we may not be required to provide you with access to your personal information. Also, we may not be able to require our contractors to provide personal information to you.
If we decide not to provide you with access to your personal information, we will give you reasons for our decision.
Our Site provides links to third party websites. Tenix provides these for your convenience only. Tenix does not, either expressly or impliedly, give any endorsement to the websites or the information, products or services provided by those websites.
Third party sites are not generally under our control and we are not responsible for the conduct of companies linked to our Site or the contents of their websites. If you visit one of these linked Sites, we recommend you refer to any privacy policy or statement on that website.
The Tenix Privacy Policy applies to the Site only and assumes no responsibility for the policies or content of third party websites.
Tenix may change this Privacy Policy at any time and from time to time by posting the amended version on this Site.
If you have any questions or concerns about this Privacy Policy, or if you have a problem or wish to lodge a complaint in relation to an alleged breach of your privacy, please contact us at the contact details below in Part 12.
If you are not satisfied with how we handled your complaint, or for more information regarding privacy in Australia, visit the Federal Privacy Commissioner's website.
You can contact Tenix for the purposes of this Privacy Policy by:
Privacy Feedback
Tenix Pty Limited
Level 19, 100 Arthur Street
North Sydney, NSW 2060